Returns & Exchanges

The return terms that apply during the End of Season Sale are different from the standard policy and are limited specifically to items purchased within that promotional period. Products discounted between 20% and 30% may be returned within 14 days from the delivery date, but they are only eligible for store credit rather than a refund to the original form of payment. Items marked down by 40% or more are typically categorized as final sale, which means they cannot be returned, exchanged, or refunded under any circumstances. Customers are encouraged to review their purchases carefully, as all final sale items are strictly non-returnable.

Due to the higher volume of orders during sale events, there may be minor delays in processing and shipping. Orders are generally prepared within 3 to 7 business days, and delivery is usually completed within 12 business days, although external shipping factors may occasionally affect timelines.

For customers in the United States, returns are accepted as long as the items are unused, unworn, unaltered, and still have all original tags and liners attached. A return request must be submitted within 14 days of receiving the order. Once the returned package arrives at the warehouse, processing for refunds, store credit, or exchanges typically takes up to 14 business days. Refunds are issued back to the original payment method only. A processing fee of 4% of the item value is applied to returns, capped at a maximum of $18 per order. Shipping fees and any insurance purchased at checkout are not refundable.

For customers outside the United States, including those in Australia and other international regions, returns are also accepted if items meet the original condition requirements. These returns must be shipped back to the U.S. warehouse, and customers are responsible for arranging and covering all associated costs, including shipping fees, customs paperwork, duties, and taxes. Any delays or issues during customs clearance that result in the package being returned or rejected will make the return ineligible for a refund. Exchanges are not available for international orders, and all refunds exclude shipping fees, duties, and taxes. Processing time for refunds is up to 14 business days after the return is received.

Customers are advised to keep proof of shipment when sending back returns, as lost items without documentation cannot be processed. While customers in the U.S. and Australia may choose to use a provided return label or their own, international customers are required to arrange their own shipping method. Any return processing fee is separate from original shipping charges or insurance costs, which remain non-refundable.

Returns and exchanges can also be completed in-store for eligible purchases made through the official website or retail boutique, provided the items meet all return conditions and are brought back within 14 days. Purchases made through third-party retailers must follow the policies of those sellers.

If an item arrives damaged, incorrect, or faulty, customers must contact customer service within 14 days of delivery to receive assistance. Requests made after this period may not be eligible for resolution. Discount codes used during purchase are typically single-use and will not be reinstated if an item is returned.

For U.S. customers, instant exchanges are available, allowing a replacement item to be shipped quickly with a temporary authorization placed on the customer’s payment method. If the original item is not returned within the required timeframe, the authorization may be converted into a charge. Expedited shipping is not available for exchanges, and customers who need items quickly are advised to place a new order instead. International exchanges are not offered at this time.